I look at your business the way your customer actually experiences it.
Your customer experience is bigger than your website.
A customer may find you through Google, an email, social media, a QR code, a recommendation, your website or simply by walking through the door.
Each of those starting points becomes part of their experience with your business.
I bring the perspective of a Software Quality Assurance Engineer to uncover gaps, inconsistencies and friction that can affect what happens next.
A fresh look at the experience your customers are having across your website, mobile experience and the systems they depend on.
I test from different entry points to uncover friction, inconsistencies and gaps that may be affecting trust or making the next step harder than it needs to be.
Explore Audits
Sometimes the problem is not online or in person. It is what happens between the two.
I help connect the digital and physical parts of the experience so customers can move more confidently from discovery to visiting, booking, purchasing or engaging with your organization.
That can include websites, QR codes, visitor information, online storefronts, signage, booking flows, product presentation and the in- store experience.
View Experience Support
What people see shapes what they expect.
I create thoughtful photography and visual content that helps customers better understand your products, spaces and brand before they arrive, purchase or reach out.
View Photography
Your customer does not experience your website, social media, Google, email or storefront as separate projects. To them, it is all one business.
The experience can start to break down anywhere.
In what someone sees before they buy.
In the information they use to make a decision.
In the systems they rely on to donate, purchase or visit.
Even in the handoff between what happens online and what happens in person.
Those are the moments I pay attention to.
One dead end can be enough to make someone question the experience.
That is why I look at how the experience works as a whole.
SEE IT IN PRACTICE
Hogg Hummock Artisan Market
The work went beyond updating a website.
Visitors needed a clearer way to discover the market, understand how to visit, move between printed information and digital resources, view products and continue their experience online.
I looked at the website, QR flow, visitor information, product presentation, online storefront and in-store experience as parts of the same customer journey.
Testimonials
“Working with Coastal Lifestyle Studio was great. Timberley upgraded our online presence, created high quality product images and helped with our digital marketing strategy.
My favorite part was the ease, flow and timely execution of the work.”
Parthenia Myers
Hogg Hummock Artisan Market
Testimonials
“What stood out most was how patient, responsive, and detail-oriented they were throughout the process. The audit was thorough, and the feedback was both honest and constructive. They identified opportunities I hadn’t even considered.”
Monica Mason
CEO & Founder, InspireXcel
Let’s make the experience stronger.
If something feels disconnected, unclear or harder than it should be, I can help you look at the experience with fresh eyes and figure out what needs attention.